FAQ

What are our Terms and Conditions?

Deliveries

How long will it take for my product to arrive?

We only ship to Australia and New Zealand. We ship the same day as the order is placed, as long as it is before 5 pm. On average it takes our customers to 1-2 Business days to receive our items in the mail within Australia.

If you missed our delivery by Australia Post or Sendle, the package will be sent to your local post office for collection.

A restocking fee of 20% of the total order plus freight charges will be incurred if the package is returned to Active Skin by Australia Post or Sendle.

Do we refund?

Of course!

We do refund, however, we only refund if the product is faulty. All returns must be done within 7 days of purchase and must include an RFG # obtained from an Active Skin Staff member.

If you are unsure or need any refund assistance, please contact us at sales@activeskin.net.au

 

Please Note:

  • Results may vary with each individual.
  • Details & pricing are subject to change without prior notice.
  • If any adverse reaction occurs stop using the product immediately & seek medical advice if the condition does not improve.

These products are not intended to treat, diagnose or cure any disease. For all medical conditions or concerns please consult your medical practitioner. If pregnant and/or nursing please consult with your medical practitioner prior to taking any supplements.